FAQ

GENERAL QUESTIONS

Our agents are professionally trained in converting visitors to customers. As soon as we obtain a sales lead we send them to you by email.

Yes, we can use any other live chat software. We will charge US$ 49/month extra as we have to maintain another login for all the three live chat agent shifts, every day.
Yes! We have agents working in multiple shifts around the clock , 24 hours and yes we work on weekends. We are committed for 350+ days working (we keep approximately 11+ holidays during the year for festivals or any unforeseen situations)
After you provide us with your company’s FAQs, our agents will learn these FAQ’s and additionally study your website, your products, and your business. We will ensure that they answer questions as if they work for your company.
We are based out of the USA. Currently, we have 125+ agents ready to help you 24×7.
We appoint chat agents as per your chat plan and your website requirements. Minimum six agents are assigned for a single website in our starter plan. Over 50 chats per month are assigned twelve chat agents.
Yes! We have legal procedures to ensure that all of our clients information stays 100% secure at all times
Our prices are based on the number of chats. You can use our services for off-hours and weekend support. But, for this, you have to provide us with your LiveChat software’s login credentials. Also, it will cost US$ 49/month extra as we have to manage an additional login for all the three shifts.