FAQ
GENERAL QUESTIONS
Our agents are professionally trained in converting visitors to customers. As soon as we obtain a sales lead we send them to you by email.
We appoint chat agents as per your chat plan and your website requirements. Minimum six agents are assigned for a single website in our starter plan. Over 50 chats per month are assigned twelve chat agents.
Getting Started/Free Trail
Please follow these simple steps to sign-up: Please click on this link to sign-up: https://chatconversions.com/free-trial. You will receive an email from ChatConversions that will welcome you and ask you to provide us by email your company’s FAQ’s with the answers, along with mentioning that we will be sending you a separate email that will contain your “code”to put the Live Chat Box on your website. Send us by email your FAQ’s along with any other pertinent information on your company You should receive a second email from ChatConversions indicating how to add the LiveChat Box on your website pages as it will contain this code. Simply paste that code right before the closing tag on all the pages you would like the chat tool to appear on. If you require any assistance we can assist you by emailing support@chatconversions.com. Once your FAQ information is received, we will train our live chat agents and will make your Live Chat live in less than 48 hours.
We provide 10 days Free Trial from the day we put our chat agents live on your website.
No credit card information is required. It will only be needed while upgrading your account from a Free Trial account to a paid account after your trial period is ended
ChatConversions’ Free Trial does not have any limitations. We offer the same services in Free Trial as we offer in our
Entry Level Plan.
FAQ’s are frequently asked questions that your website visitors usually ask. Please provide us the most common questions along with their answers. Its important for us to have this information to provide website visitors so that we can engage with visitors and look to convert them to a sale or generate a qualified sales lead.
Yes we can create a customized plan as per your requirements. Please email us at sales@chatconversions.com
We will be providing you with a simple“code”to add to the website pages that you want LiveChat on. Either share with us the contact details of your webmaster or share the FTP details of your website. We will help get it done.
Advanced Customization is for customizing the“chat box”(where the chat is conducted) for your company to personalize. We can change the color of buttons, position of “Chat Box” and any other possible CSS level customization.
Under white labeling, we will remove our brand name from the widget (Chat box) as well as chats/leads transcripts. Your visitors/customers will never know if you have outsourced services to ChatConversions.
PRICING, PAYMENTS, BILLING & REPORTING
Yes, you can upgrade your account at anytime. Your chats will be adjusted accordingly. Please contact your account manager
We have very high respect for our chat agents so that they can enjoy several important holidays with their families. These holidays correspond to the days that most of our clients have little activity on their websites.
Unfortunately not. Our live chat agent staffing is calculated based on forecasted requirements, therefore our monthly costs remain the same whether chats are all used or not.
Its fine to exceed the allotted leads/chats included in your monthly plan. At the end of the month, we will send you an invoice for the exceeded chats based on your monthly plan for additional chats.
No, there is no refunds and no contract. It’s a month to month agreement, which you can cancel at anytime with 30 days notice, as we have to allocate resources (agents) in advance as such we do not offer a refund.
Our prices are based on the number of chats. You can use our services for off-hours and weekend support. But, for this, you have to provide us with your LiveChat software’s login credentials. Also, it will cost US$49/month extra as we have to manage additional login for all the three shifts.
We keep a very close and strict monitoring of every chat conversation made by our agents. All the chats will also be emailed to you.
In the case of cancellation send us an Email at support@chatconversions.com. We need at least three working days to process the cancellation and the service will stop within 30 days